diva11 Casino & Sportsbook Data Care

This page describes what we collect when you use diva11 and how we keep that data protected. We take your privacy seriously because your account information—email, banking details, identity documents, betting history—is sensitive and personal. Our policy reflects our commitment to transparency: you know exactly what diva11 collects, why we collect it, and how long we retain it.

We operate under jurisdiction-restricted conditions and comply with data protection laws in the regions where our services are available. Our servers and payment processors are located internationally, which means your data may be processed outside your country of residence. We encrypt all sensitive information in transit and at rest, and we never sell or share your personal data with third-party marketers.

If you have questions about this policy or wish to exercise your rights regarding your data, our support team is available to help. Contact diva11 at any time through our live chat, email, or phone channels.

What Data We Collect on diva11

When you register on diva11, we collect your email address, username, password (hashed, never stored in plain text), date of birth, and phone number. This information is necessary to create and secure your account. We do not collect data you do not provide to us during signup.

Once your account is active, we collect transaction data: every deposit, withdrawal, and bet you place. We log the amount, date, time, payment method (e.g., DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer), and the outcome. We record your login history, including IP address and device type, to detect unauthorized access. If you contact diva11 support, we retain your message, our response, and any attachments.

KYC and Identity Verification on diva11

Before you can withdraw funds, we require Know Your Customer (KYC) verification. You upload a government-issued ID (national ID, passport, or driver's license) and a selfie holding that ID. We process this data through automated identity-verification services and store the images encrypted on our secure servers. We retain KYC documents for as long as your account remains active, plus five years after closure for regulatory compliance.

We never share your identity documents with third parties except as required by law or to prevent fraud. If you request account deletion, we delete or anonymize your personal data within 30 days, except where legal obligations require us to retain records.

Your diva11 data rights: We provide access to your personal data on request. You may ask diva11 to correct inaccurate information or delete non-essential data at any time through our privacy request form.

Payment and Banking Information

When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or direct bank transfer to local payment, online payment, e-wallet, or mobile banking, your banking credentials are processed through encrypted third-party payment gateways. We do not store your card number, bank account number, or PIN. The payment processor retains this data according to its own privacy policy; we see only a confirmation that your deposit succeeded.

For withdrawals, we request your bank account details once during KYC verification. We store this securely so we can process future withdrawals without asking repeatedly. You may update your withdrawal account through your diva11 account settings.

How We Use Your Data and Third-Party Processors

We use the data we collect on diva11 to deliver our service: processing deposits and withdrawals, settling bets, detecting fraud, and responding to your support requests. We do not use your data for marketing or advertising purposes beyond sending you service notifications (deposit confirmations, withdrawal status updates, account alerts).

Our diva11 platform relies on third-party processors for specific functions. Payment gateways (DANA, e-wallet, mobile banking, etc.) process your deposits and withdrawals. Identity-verification services validate your KYC documents. Our analytics provider logs anonymized traffic data to improve site performance. Our email service sends you account notifications. Each processor is contractually bound to protect your data and use it only for their specific purpose.

Cookies and Tracking on diva11

Our diva11 website uses cookies to maintain your login session and remember your preferences (language, notification settings). These cookies are essential; without them, you cannot remain logged into your account. We do not use tracking cookies for marketing. We do not track you across other websites.

On mobile devices, our diva11 app may request permission to send push notifications about deposit confirmations, withdrawal status, or live-event updates during Liga 1, Piala AFF, or other tournaments. You can enable or disable notifications at any time in your app settings. These notifications do not require us to store additional personal data.

Session cookies: We use these to keep you logged into diva11. They expire after subject to verification of inactivity for security.
Preference cookies: We store your language and notification preferences so diva11 remembers your choices across visits.
Analytics: We track page views and error rates anonymously to improve diva11 performance, not to identify you.

Data Security and Incident Response

We encrypt all sensitive data in transit using TLS 1.2 or higher. Your password is hashed using industry-standard algorithms; we never store it in plain text. Our diva11 servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration tests.

If we discover unauthorized access to your diva11 account, we notify you immediately and take steps to secure your account. If we discover a data breach affecting many users, we notify affected parties within 72 hours as required by law. We do not publicly name affected users unless legally required.

Jurisdiction and Data Transfers

Our diva11 platform may store data on servers located outside your jurisdiction. When you use diva11, you acknowledge that your data may be transferred to, stored in, and processed in countries with different privacy standards. We apply consistent data-protection practices regardless of server location.

We serve players in Jakarta, Surabaya, Bandung, and Medan under jurisdiction-restricted conditions. Our compliance team monitors applicable privacy laws in each region and adjusts our practices accordingly. If local law requires us to restrict or delete certain data, we will comply and notify you.

Our diva11 privacy policy may be updated from time to time. We will notify you of material changes by email or through a prominent notice on our website. Your continued use of diva11 after updates constitutes acceptance of the new policy. Contact our support team if you have any questions about how we protect your data.